Interpersonal Relations, Training, Education & Reference, Communications, Mate Seeking 

No matter where you work or what you do, you’re bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will provide critical to your success in the workplace. That’s why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you’ll find just the right words for every situation.


Chapters Include:
What You Need to Know
Perfect Phrases for Communication with Difficult Coworkers
Perfect Phrases for communicating with Difficult Bosses
Perfect Phrases for Communication with Difficult Employees
Perfect Phrases for Communicating with Difficult Customers